Common Questions
Q: How does it work?
A: Most of our events begin at 9 AM PT/12 PM ET and last 72 hours. If you subscribe to our daily e-mails, we'll notify you when new events begin. You can also sign up for weekly preview e-mails to get a glimpse of what is going on throughout the week.
The best advice is to arrive early to the site in order to access the full selection of merchandise when it becomes available. When you add items to your Cart, they are reserved for 10 minutes before they become available again to other customers. Events and products can sell out quickly so keep an eye on the countdown clock in your Cart in order to secure your picks. You will receive a pop-up warning above your cart when you have 1 minute left to make your purchase.
If an item that you want is in another member’s cart, you can refresh your browser or check back on the item throughout the duration of the event to see if it has become available. MYHABIT also offers a wait list option for most items that have sold out. The wait list opens up once an event is finished. When you add an item to your wait list we will send you an email to inform you if it becomes available at a later date. However, this does not necessarily guarantee you the item. All members on the wait list will be notified of item availability, therefore the site still functions on a first-come, first-served basis. Note that it is possible that the item will sell out before you are able to place your order.
Finally, download our mobile app and never miss a sale.
Q: What are your shipping rates?
A: Shipping within the U.S. is fast and free for most items (certain large items may be subject to additional shipping charges). However, if you want it even faster, you can upgrade to one-day shipping for only $25. In some instances, products from different categories, especially furniture, rugs and oversize decor items may need to be separated into multiple shipments for one-day shipping. You will be able to see on the checkout page if the products you have selected will be subject to an additional one-day shipping fee for these multiple shipments. Please contact member services if you have questions about which rates will apply to your order.
Q: Where do you ship?
A: We ship to all U.S. destinations including territories and protectorates. Priority international shipping is available to 50+ countries and expedited international shipping is available to 10+ countries. Click here for a full list of shipping times by country.
Q: Where’s my order?
A: You can track your order by logging in and selecting My orders from the left side of the screen in the My account area.
Q: How do I return an item?
A: We want to make returns simple for you. That’s why we provide a return shipping label on the site. Just print the label out and mail the item; the return shipping charges will be deducted from your refund. Note that not all items are returnable.
Refunds are available in the form of a Gift Card applied automatically to your account or a refund applied to the credit or debit card that you used for the purchase. The Gift Card credit can be used on our site as well as Amazon.com.
To start your return, visit the Online Return Center area.
Q: How long will it take for my Gift Card credit to show in My Account?
A: You should expect a Gift Card credit to your account about 14 days from the date you mail your return. We will notify you via e-mail once we've credited your account.
